1. Appointments & Cancellations

• We recommend booking appointments in advance to ensure availability.
• Please arrive at least 10 minutes before your scheduled appointment.
• If you need to cancel or reschedule, we require at least 24 hours' notice. Late cancellations may be subject to a fee.
• No-shows will be charged [percentage or flat fee] of the service cost.

2. Late Arrivals

• If you are more than 15 minutes late, we may need to reschedule your appointment or adjust the service to fit the remaining time.
• Clients arriving late may still be charged the full service price.

3. Payments & Refunds

• We accept cash, credit/debit cards, and digital payments (e.g., PayPal, Google Pay, Apple Pay).
• All services are non-refundable, but we will gladly work with you to correct any concerns within [X days] of your appointment.
• Gift vouchers are non-refundable and non-transferable.

4. Health & Safety

• For your safety, please inform us of any allergies, skin sensitivities, or medical conditions before your treatment.
• We maintain strict hygiene and sanitation protocols to ensure a clean and safe environment.
• Clients showing signs of illness (e.g., fever, flu symptoms) may be asked to reschedule.

5. Children & Guests

• To maintain a relaxing atmosphere, we kindly ask that only clients receiving services be present in the treatment area.
• Children under [age] must be supervised by an adult at all times.

6. Service Satisfaction

• If you are unsatisfied with a service, please notify us within [X hours/days], and we will do our best to address your concerns.
• Adjustments to haircuts or color corrections must be requested within [X days] of the original appointment.

7. Product Purchases

• All product sales are final. We do not offer refunds or exchanges unless a product is defective.

8. Privacy & Personal Data

• We respect your privacy. Any personal information collected during bookings will be kept confidential and used only for salon-related communication.